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Logging on to MemberDirect® services

To login, please enter your member information and your Personal Access Code (PAC) in the boxes provided. Then, click on the Login button.

Enhanced Security

When you click on this check box, MemberDirect® services will prevent unauthorized viewing of your account information, as long as you are careful to Logoff. This feature enables MemberDirect® services to prevent pages from being cached by your browser, so that clicking the Back button will not display a previously viewed page after you click on Logoff. It is important to use this feature if you are using a public or shared access computer. It is always important to properly Logoff when you are finished using MemberDirect® services.

Memorized Accounts

For your convenience, MemberDirect® services can memorize your member information, and then each time you Login you can simply select the appropriate Memorized Account from a list. Once you have entered your Memorized Account, you can access it by clicking on the drop down arrow beside Memorized Accounts. Then, click on the Memorized Account you wish to access, enter the PAC for the selected Memorized Account, and click on the Login button.

Please note that you must have JavaScript enabled in your browser for your member information to be filled in automatically. Otherwise, your member information will appear beside the account name in the list of Memorized Accounts for your reference.

MemberDirect® services will not memorize your Personal Access Code (PAC). Your browser may include a feature that would allow it to fill in your Personal Access Code (PAC) automatically, but we recommend that you do not use this feature with MemberDirect®.

Adding a Memorized Account

To add a new Memorized Account, click on Add a Memorized Account if you do not have any Memorized Accounts, or on Manage Memorized Accounts if you already have Memorized Accounts. Then, click on Add an Account and complete the Add a Memorized Account page.

Increased Authentication

Increased Authentication provides an additional layer of security to the login process. This feature requires you to select an image, write a security phrase, and select three security questions.

How it works

When you log into online banking from a computer that is not registered as trusted, you will have to answer one of your three security questions. You will then view your image and phrase, then enter your PAC. Do not enter your PAC if the wrong image is shown as this could indicate a security issue. Contact your financial institution if this happens.

Registering your computer for faster logins

You can speed up the login process by opting to register your computer. When you log in from a registered computer, you don’t have to answer a security question before viewing your personal image and entering your PAC. Registering your home or personal computer is highly recommended for faster logins. You should not register shared or public computers. Cookies are used to identify registered computers. If you clear your cookies, you will have to reregister your computer.