Your Privacy is Important to Us
We are committed to protecting your privacy and safeguarding your personal and financial information. While the Internet is revolutionizing the way that we do business providing convenient access to financial services from your home or office we also recognize that it may bring legitimate concerns about Privacy and Security.
For more information on all of our corporate Privacy Policies and Practices please contact your credit union.
Controlled Access to your Information
To ensure that you are the only person accessing your personal information, we restrict access to the CU@HOME site by requiring that you enter your MemberCard Number and Personal Access Code (PAC) to login. Only you know your PAC. Our employees do not have access to your PAC, and they will not ask you to reveal it. If someone does ask you to provide your PAC to them, we ask that you refuse to do so and contact us immediately.
By nature, our Internet banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and a history of each transaction is available to verify your account. We store and use your transactional information in the same fashion as if you performed the transaction at a branch or any other service channel.
We may also use transactional information for servicing your account for example, billing you for the particular transactions that you perform, or for the services that you use.
Creating a Secure Channel
To create a secure channel between your browser and our server, we use 128-bit Secure Socket Layer (SSL) encryption, the highest level available. To learn more about 128-bit SSL encryption, and our security policies, please review our security information
Specifically, we use two kinds of cookies session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.
We use a session cookie to maintain the integrity of your Internet banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.
Most recent browser versions allow the user to set some level of control over which cookies are accepted and how your browser uses them. Many browsers will allow you to accept cookies from only known, reliable sites that you select such as the CU@HOME site. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about it's specific control features.
Memorized MemberCards Feature
We use a persistent cookie to store information to help you personalize the CU@HOME site and to make it easier to use. For example, we allow you to make the CU@HOME login easier by remembering your MemberCard Number within our Memorized MemberCards feature. Since the Memorized MemberCards feature is optional, this cookie only contains information that you have entered into it.
To ensure that someone cannot access your personal information, always exit the CU@HOME site using the logout button located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your MemberCard Number and PAC are re-entered.
Enhanced Security Feature
On the login screen, our Enhanced Security feature provides you even greater control over your Privacy.
When you click on the Enhanced Security checkbox, the CU@HOME site will prevent your browser from caching (storing in the computer's memory) those pages that you have viewed. Should you click on the Back button to view a previous page during a session, the page will be recalled directly from our server. Therefore, when you logout, no one will be able to view your information by clicking on the Back button, or by viewing the browser's History.
Use this function if you are accessing your accounts from a publicly available computer such as in a library or airport. You may also want to consider using the feature if you are using a computer at work, or a friend's computer, to access your accounts.
Once again, it is important to remind you to always logout of the CU@HOME site using the logout button.
Automatic Session Time-outs
In the event that you leave your computer without logging out, the CU@HOME site has been designed to end your session automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your PAC again.
To communicate with us electronically, we strongly recommend that you use our Contact Us feature. This feature provides a secure channel for sending us comments, questions or instructions.
General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers) within the email as we cannot guarantee its confidentiality on route to us.
When you email us your comments, questions or instructions, you provide us your email address and we use it to correspond with you. We then store your email and our replies to you so that we can refer to them in future.
We will not provide your email address to anyone outside of the credit union. We may use your email address to send you information about financial products or services that we think may be of interest to you. If you do not want us to contact you with product information by email, you may tell us so at any time and we will discontinue the practice.
In providing our complete Internet banking service, we often use external service partners and suppliers to assist us. In performing their duties, these service partners may handle components of your personal information on our behalf. We ensure through our contracts with these partners that they handle your information with the same standard of care that you have come to expect from us. Our suppliers, like our employees, are bound to maintain your confidentiality and may not use the information for unauthorized purposes.
Some of our partners require that you first register with their service to permit us to tie their functionality into the CU@HOME site. Registration for these external services will always be at your discretion. We may append personally identifiable data to this registration for the Partner to use to compare and validate the registration. You will always be notified of such an action during the registration process.
Links to Other Sites
MaxaFinancial Credit Union TeleService
Protecting Your Privacy We're in it Together