Effective January 1, 2021, Crosstown Civic Credit Union merged with Access Credit Union. Though we've already begun integrating our operations, we will unify our website and banking systems in spring 2021. Until integration is complete, please continue to bank using the Crosstown Civic online banking system and mobile app. To login:

  • Enter your PAN (Personal Access Number), which is your 19-digit debit card number in the Login ID box. If you do not have a debit card, you will have received a 16-digit Login ID in the mail.
  • Enter your new, temporary Personal Access Code (PAC) in the Access Code (PAC) box.
  • Once you have accepted the Direct Services Agreement (DSA), you will be prompted to set up a new strong password. The requirements for creating a strong password are:
    • No fewer than 8 and no more than 30 characters that includes an uppercase letter, a lowercase letter, and a number
    • We recommend your password include a special character. The accepted special characters are: @ # $ - ! |

It is important to keep your password confidential at all times.

Please login using your Login ID and Personal Access Code (PAC).

If you require assistance or support please contact us at 1-800-264-2926 or email us at memberdirect@accesscu.ca and provide your name and a phone number to reach you.