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Starting March 28, you'll notice CWBdirect Online Banking will have a new look and feel. However, the way you use and log into online banking, including your Personal Access Code (PAC), will remain the same. More information about this refresh, including a video of what CWBdirect Online Banking will look like after March 28, can be found on our website.

Your customer number and personal access code (PAC) must be numerical, and we recommended you select a PAC that is between 5 and 7 digits in length. For password resets or technical support, please contact your local branch during regular business hours.

For 24 hour technical support and help with navigating online banking, please call 1-866-843-3917 toll free.

Learn more about increased authentication.

Security:
Canadian Western Bank and its subsidiaries do not send unsolicited e-mails requesting personal or any other confidential information. Tips on how to avoid being a victim are provided under the Security section of this site.